Account and data controls

Delete your Eva account

Eva is operated by Arabian Software Hub FZCO.

You can permanently delete your Eva account and its associated private data from Eva’s own settings. If you cannot sign in, you can request deletion from our support team.

Delete your account in Eva

1. Sign in to the Eva mobile app or web platform.
2. Open Settings and go to your account or data-and-privacy controls.
3. Select Delete account and data.
4. Read the warning and confirm permanent deletion.

This action cannot be undone. Download anything you need before confirming deletion.

Request deletion without signing in

Email [email protected] from the address associated with your Eva account. Use the subject “Eva account deletion request”. We may ask you to complete a safe identity-verification step before deleting data. Never email us your password, access token, API key, or one-time sign-in code.

What deletion covers

Once the request is verified and eligible for completion, Eva deletes:

• your hosted Eva account and mobile device credentials;
• your private workspace, files, memory, settings, secrets, and private sessions; and
• the private account records tied to that Eva home.

Items that must be resolved first

• Active web subscription: cancel the subscription before deleting the account.
• Owned shared room: transfer ownership, archive, or delete the room before deleting the account.

Messages already contributed to a shared room can remain visible to its other members after your private account data is deleted. Limited billing, security, legal, dispute, and backup records may also remain where retention is required; access is restricted and the data is removed or de-identified when no longer needed.

Questions

See the Eva privacy policy or contact [email protected].